Questions? We have answers.
When will my order ship?
Processing time generally takes 3-5 business days, but we do our best to get orders out within the next business day so your order will arrive sooner rather than later!
How long does USPS Standard Shipping take for delivery?
USPS takes 2-3 days for delivery for most US addresses. International delivery will take 2-3 weeks. Although it is quite rare, sometimes the packages do get delayed through customs, so we do advise that delivery may take up to 6 weeks.
Can I cancel my order?
Our turnaround time for shipping is quite fast and if an order has already been shipped, it can no longer be canceled. Of course, you can still return the order after it has been shipped. Please contact us [ email@example.com ] upon receiving your order for return instructions, our complete Return + Exchanges Policy may be found here.
Can I return / exchange my order?
Yes, of course! No one understands the need for online retail therapy more than us, but online shopping can be a tricky endeavor at times. We issue full refunds (less the original shipping paid) and offer free return postage labels for size exchanges. Please contact us [ firstname.lastname@example.org ] upon receiving your order for return instructions - both for an exchange or return -, and again, our complete Return + Exchanges Policy may be found here.
What if something I ordered arrived damaged?
Rest assured, we'll make your order right. Contact us at your earliest convenience at email@example.com or at our Contact page. We will provide a prepaid postage label for returning the damaged item so it can be repaired, replaced, or refunded.
Are taxes or custom duties applicable to my order?
The listing prices on this website are merchandise subtotals and do not include taxes or duties. For orders delivered within the US, state sales tax will only be charged upon checkout for orders shipping to addresses within California.
For orders shipping internationally, all items are shipped as Delivery Duty Unpaid (DDU). As we generally ship with USPS, the package will be transferred to your local national post for delivery. Please check with your local customs and national post office if any customs or local taxes are applicable to your order, these charges will be billed by your post office and may need to be paid before the package will be delivered.
Can I return or exchange an item if if doesn't work out?
Definitely, yes! We have a return policy in place for our customers that includes full refunds (less the original shipping) and free return shipping for size exchanges. Pop by our Return + Exchanges page to view the complete policy.
Orders + Sale Pricing
An item from my order is now on sale on your website. Do you offer price adjustments?
A one-time courtesy price adjustment is offered on full priced merchandise ordered from www.shopapricity.com within 5 days of the original purchase date. Price adjustments will be issued as a partial refund credited back to the original form of payment. Please allow 7-10 business days for the refund to post back to your account.
Price adjustments are not offered on Sale Items, or if a sale price is furthered reduced.
An item from my order is now on sale on another company's store or website. Will you honor the sale price?
Unfortunately, no, we cannot honor sale prices, promotions or coupon codes advertised by our retail partners and stockists.
Can I return a Sale Item?
Items on sale are marked as Final Sale and cannot be returned or exchanged.
I received an item marked as Final Sale as a gift. Can I still return or exchange the item?
Sale items purchased as a gift still fall under our Final Sale policy and cannot be returned or exchanged.
I returned my Final Sale item and it was not processed for a refund. Now what?
Final Sale items cannot be returned for a refund or exchange. A refund will not be processed for the return. If you would like us to send back the item, please contact us within 5 days of the package delivery to our return address. Additional postage will be billed for resending the Final Sale item not processed for a refund. After 5 days, we will donate the item and it will no longer be available to resend.
What if something I ordered marked as Final Sale arrived damaged?
Rest assured, we'll make your order right. Contact us at your earliest convenience at firstname.lastname@example.org or our Contact page. We will provide a prepaid postage label for returning the damaged item so it can be repaired, replaced, or refunded.
What does it mean if I sign up for the Waitlist?
Great news, if there is a waitlist for a specific style and colorway, that means we are in the process of making more dresses! We just need your color and size request, and will send an email when the dresses are restocked.
When will the waitlist item become available again?
Our production batches are very small and need a bit of time to complete. It's difficult to pinpoint an exact date for when the dresses will be ready, but we'll do our best to finish the new batch as quickly as we can.
Apricity dresses are made in small batches and there is slight variation in fit across each batch. Our general size chart is below:
If a particular batch runs big or small, the information will be detailed on each product listing and an updated size chart will be posted on that specific listing.
Is there a store in Los Angeles where I can try the dresses on?
We're online based so we unfortunately do not have a brick & mortar store location to visit. We do participate in local events from time to time in the LA area and our complete event calendar will be posted on our Facebook page.
If you are able to stop by an event, please be sure to let us know what dresses + size you would like to try on and we will be sure to bring it to market.
I am interested in using Apricity dresses for my bridal party. What's the next step?
First off, congratulations on the engagement and thank you for considering our designs for the special day! Contact us and we'll work with you on sizing, availability and ordering.
Is there a discount for bridal orders?
We offer a 15% discount off bulk orders of 10 dresses or more.
Do you make custom sizes or colors?
Unfortunately we don't accept custom orders, including custom colors or made to order sizes, as we make our dresses in advance batches from set patterns and fabrics. But send us an email with size questions! Our dresses are versatile in fit with stretch fabrics, we're optimistic that our standard sizes will work out.
Do you offer wholesale?
Wholesale inquiries are welcome, please contact us at email@example.com.